Shipping Policy
Shipping Policy
Last Updated: February 11, 2025
At Purchpad, we want to ensure you have a clear understanding of our shipping process and delivery timeframes. Please read this policy carefully before placing your order.
Delivery Times
Standard Delivery: 7-14 Business Days
Important Note: Please factor in this delivery timeframe when placing your order for special occasions or events.
- Order processing: 1-2 business days
- Shipping transit: 6-12 business days
- Business days exclude weekends and public holidays
- Remote areas may require additional delivery time
Shipping Coverage
Areas We Deliver To:
- All major cities in South Africa
- Suburban areas
- Rural locations (may incur additional fees)
- Selected PO Box addresses
Delivery Exclusions:
- International addresses
- Certain remote areas
- Restricted military bases
- Temporary addresses
Shipping Costs
- Standard Shipping: R75 for orders under R1000
- Free Shipping: All orders over R1000
- Rural Areas: Additional R50-R100 depending on location
- PO Box Delivery: Standard rate plus R25 handling fee
Order Tracking
How to Track Your Order:
- Tracking number provided via email once order ships
- Track through your Purchpad account
- Contact customer service with your order number
- Email updates at key shipping milestones
Important Information
Please Note:
- Orders placed after 2 PM processed next business day
- No deliveries on weekends or public holidays
- Someone must be available to sign for delivery
- Three delivery attempts will be made
- Valid phone number required for delivery updates
- Address changes not possible after order ships
Shipping Partners
We work with trusted courier services including:
- The Courier Guy
- RAM
- Aramex
- PostNet
Delays and Issues
Possible Delay Causes:
- Incorrect or incomplete delivery address
- Nobody available to receive package
- Adverse weather conditions
- Public holidays
- High volume periods (sales, holidays)
- Natural disasters or unforeseen events
Shipping Support
For any shipping-related queries:
Email: info@purchpad.co.za
Business Hours: Monday - Friday, 9:00 AM - 5:00 PM SAST
Response Time: Within 24 hours