Shipping Policy
Shipping Policy
At Purchpad, we are committed to delivering your fragrances safely and efficiently. Please read our shipping policy carefully before placing your order.
Shipping Partner
All orders are fulfilled exclusively through DPD, ensuring reliable and trackable delivery across South Africa.
Delivery Timeframes
Orders are typically delivered within 14–28 business days from the date of dispatch. Delivery times may vary depending on your location and any unforeseen delays outside our control (e.g. public holidays, weather events, customs processing for imported stock).
Shipping Costs
- Orders under R1,000: R75 flat-rate shipping fee
- Orders R1,000 and above: Free standard shipping
Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing your DPD tracking number. You can use this number to track your parcel in real time on the DPD website.
Important Information
- Please ensure your delivery address is correct at checkout. Purchpad cannot be held responsible for parcels delivered to an incorrect address provided by the customer.
- Someone must be available to receive the parcel at the delivery address. If a delivery attempt is unsuccessful, DPD will follow their standard re-delivery or collection procedure.
- Fragrance products are classified as hazardous goods due to their alcohol content. All shipments comply with applicable transport regulations.
Possible Delays
While we strive to meet all estimated delivery windows, delays may occasionally occur due to high order volumes, public holidays, or logistical factors beyond our control. We appreciate your patience and will always keep you informed.
Shipping Support
For any shipping-related queries, please contact us at info@purchpad.co.za with your order number and we will assist you promptly.