Shipping Policy

Last Updated: February 11, 2025

At Purchpad, we want to ensure you have a clear understanding of our shipping process and delivery timeframes. Please read this policy carefully before placing your order.

Delivery Times

Standard Delivery: 7-14 Business Days

Important Note: Please factor in this delivery timeframe when placing your order for special occasions or events.

  • Order processing: 1-2 business days
  • Shipping transit: 6-12 business days
  • Business days exclude weekends and public holidays
  • Remote areas may require additional delivery time

Shipping Coverage

Areas We Deliver To:

  • All major cities in South Africa
  • Suburban areas
  • Rural locations (may incur additional fees)
  • Selected PO Box addresses

Delivery Exclusions:

  • International addresses
  • Certain remote areas
  • Restricted military bases
  • Temporary addresses

Shipping Costs

  • Standard Shipping: R75 for orders under R1000
  • Free Shipping: All orders over R1000
  • Rural Areas: Additional R50-R100 depending on location
  • PO Box Delivery: Standard rate plus R25 handling fee

Order Tracking

How to Track Your Order:

  • Tracking number provided via email once order ships
  • Track through your Purchpad account
  • Contact customer service with your order number
  • Email updates at key shipping milestones

Important Information

Please Note:

  • Orders placed after 2 PM processed next business day
  • No deliveries on weekends or public holidays
  • Someone must be available to sign for delivery
  • Three delivery attempts will be made
  • Valid phone number required for delivery updates
  • Address changes not possible after order ships

Shipping Partners

We work with trusted courier services including:

  • The Courier Guy
  • RAM
  • Aramex
  • PostNet

Delays and Issues

Possible Delay Causes:

  • Incorrect or incomplete delivery address
  • Nobody available to receive package
  • Adverse weather conditions
  • Public holidays
  • High volume periods (sales, holidays)
  • Natural disasters or unforeseen events

Shipping Support

For any shipping-related queries:

Email: info@purchpad.co.za

Business Hours: Monday - Friday, 9:00 AM - 5:00 PM SAST

Response Time: Within 24 hours