Standard Delivery: 7-14 Business Days

Important Note: Please factor in this delivery timeframe when placing your order for special occasions or events.

• Order processing: 1-2 business days
• Shipping transit: 6-12 business days
• Business days exclude weekends and public holidays
• Remote areas may require additional delivery time

• Standard Shipping: R75 for orders under R1000
• Free Shipping: All orders over R1000
• Rural Areas: Additional R50-R100 depending on location
• PO Box Delivery: Standard rate plus R25 handling fee

How to Track Your Order:

• Tracking number provided via email once order ships
• Track through your Purchpad account
• Contact customer service with your order number
• Email updates at key shipping milestones

Please Note:

• Orders placed after 2 PM processed next business day
• No deliveries on weekends or public holidays
• Someone must be available to sign for delivery
• Three delivery attempts will be made
• Valid phone number required for delivery updates
• Address changes not possible after order ships

We work with trusted courier services including:

• The Courier Guy
• RAM
• Aramex
• PostNet

Possible Delay Causes:

• Incorrect or incomplete delivery address
• Nobody available to receive package
• Adverse weather conditions
• Public holidays
• High volume periods (sales, holidays)
• Natural disasters or unforeseen events