Refund Policy
Refund Policy
Last Updated: February 11, 2025
At Purchpad, we strive to ensure complete satisfaction with your purchase. We understand that sometimes a product may not meet your expectations, and we've made our return and refund process as transparent and straightforward as possible.
Return Eligibility
Eligible for Return:
- Unopened and unused products
- Original packaging intact
- Within 14 days of delivery
- Original proof of purchase
- Product in resalable condition
Not Eligible for Return:
- Used or damaged products
- Opened fragrances (hygiene reasons)
- Items marked "Final Sale"
- Gift cards
- Items without original packaging
Return Process
1. Contact Us
- Email info@purchpad.co.za
- Include order number
- Explain return reason
- Attach relevant photos
2. Return Authorization
- Await our confirmation
- Receive return instructions
- Get return shipping label
- Package your return
3. Refund Processing
- Return inspection
- Refund approval
- Payment processing
- Refund confirmation
Refund Options
- Original Payment Method: Full refund to original payment method (5-10 business days)
- Store Credit: Additional 5% bonus value added to store credit
- Exchange: Exchange for a different product (price difference may apply)
Shipping Information
Return Shipping Costs:
- Standard returns: Customer responsibility
- Defective items: Covered by Purchpad
- Wrong items shipped: Covered by Purchpad
- Original shipping charges are non-refundable
Contact Us
Email: info@purchpad.co.za
Business Hours: Monday - Friday, 9:00 AM - 5:00 PM SAST
Response Time: Within 24 hours