Refund Policy

Last Updated: February 11, 2025

At Purchpad, we strive to ensure complete satisfaction with your purchase. We understand that sometimes a product may not meet your expectations, and we've made our return and refund process as transparent and straightforward as possible.

Return Eligibility

Eligible for Return:

  • Unopened and unused products
  • Original packaging intact
  • Within 14 days of delivery
  • Original proof of purchase
  • Product in resalable condition

Not Eligible for Return:

  • Used or damaged products
  • Opened fragrances (hygiene reasons)
  • Items marked "Final Sale"
  • Gift cards
  • Items without original packaging

Return Process

1. Contact Us

  • Email info@purchpad.co.za
  • Include order number
  • Explain return reason
  • Attach relevant photos

2. Return Authorization

  • Await our confirmation
  • Receive return instructions
  • Get return shipping label
  • Package your return

3. Refund Processing

  • Return inspection
  • Refund approval
  • Payment processing
  • Refund confirmation

Refund Options

  • Original Payment Method: Full refund to original payment method (5-10 business days)
  • Store Credit: Additional 5% bonus value added to store credit
  • Exchange: Exchange for a different product (price difference may apply)

Shipping Information

Return Shipping Costs:

  • Standard returns: Customer responsibility
  • Defective items: Covered by Purchpad
  • Wrong items shipped: Covered by Purchpad
  • Original shipping charges are non-refundable

Contact Us

Email: info@purchpad.co.za

Business Hours: Monday - Friday, 9:00 AM - 5:00 PM SAST

Response Time: Within 24 hours