Privacy Policy

Privacy Policy

Last Updated: February 11, 2025

At Purchpad, we prioritize the protection of your personal information in compliance with the Protection of Personal Information Act (POPIA) and other applicable South African laws. This policy details how we collect, use, and protect your data.

Information Collection

Account Information

  • Full name and contact details
  • Email address and phone number
  • Login credentials (encrypted)
  • Birth date (for age verification)
  • Delivery addresses

Shopping Data

  • Purchase history
  • Fragrance preferences
  • Sample requests
  • Gift wrapping preferences
  • Wishlist items

Payment Information

  • Payment method details
  • Billing addresses
  • Transaction history
  • PayFast transaction IDs

Technical Data

  • IP address and location
  • Browser and device info
  • Cookies and session data
  • Shopping behavior

How We Use Your Information

Order Processing

  • Process and fulfill orders
  • Manage payments and refunds
  • Arrange shipping and delivery
  • Handle returns and exchanges

Account Management

  • Create and manage accounts
  • Track order history
  • Save shopping preferences
  • Process sample requests

Customer Service

  • Provide support assistance
  • Answer inquiries
  • Handle complaints
  • Process refunds

Marketing

  • Send promotional offers (with consent)
  • Product recommendations
  • Newsletter distribution
  • Market research

POPIA Compliance

Data Protection Officer

Our appointed Information Officer ensures compliance with POPIA requirements and handles all privacy-related inquiries.

  • Oversees data protection practices
  • Handles privacy inquiries
  • Ensures POPIA compliance
  • Manages data subject requests

Cross-Border Transfers

For international orders and processing, we ensure:

  • Adequate level of protection
  • Secure data transmission
  • Compliant data handling
  • Protected storage systems

Data Security

Technical Security

  • SSL encryption for all transactions
  • Secure payment processing
  • Encrypted data storage
  • Regular security audits

Access Control

  • Limited staff access
  • Role-based permissions
  • Secure authentication
  • Activity logging

Special Services Data Handling

Sample Requests

  • Preference tracking
  • Sample history
  • Usage feedback

Gift Services

  • Gift recipient data
  • Gift message handling
  • Gift wrap preferences

Loyalty Program

  • Points tracking
  • Reward history
  • Member preferences

Your Rights

  • Access your personal information
  • Correct inaccurate data
  • Request data deletion
  • Object to processing
  • Data portability
  • Withdraw consent

Contact Us

For privacy-related inquiries:

Email: info@purchpad.co.za

Privacy Officer: privacy@purchpad.co.za

Response Time: Within 48 hours