Privacy Policy
Privacy Policy
Last Updated: February 11, 2025
At Purchpad, we prioritize the protection of your personal information in compliance with the Protection of Personal Information Act (POPIA) and other applicable South African laws. This policy details how we collect, use, and protect your data.
Information Collection
Account Information
- Full name and contact details
- Email address and phone number
- Login credentials (encrypted)
- Birth date (for age verification)
- Delivery addresses
Shopping Data
- Purchase history
- Fragrance preferences
- Sample requests
- Gift wrapping preferences
- Wishlist items
Payment Information
- Payment method details
- Billing addresses
- Transaction history
- PayFast transaction IDs
Technical Data
- IP address and location
- Browser and device info
- Cookies and session data
- Shopping behavior
How We Use Your Information
Order Processing
- Process and fulfill orders
- Manage payments and refunds
- Arrange shipping and delivery
- Handle returns and exchanges
Account Management
- Create and manage accounts
- Track order history
- Save shopping preferences
- Process sample requests
Customer Service
- Provide support assistance
- Answer inquiries
- Handle complaints
- Process refunds
Marketing
- Send promotional offers (with consent)
- Product recommendations
- Newsletter distribution
- Market research
POPIA Compliance
Data Protection Officer
Our appointed Information Officer ensures compliance with POPIA requirements and handles all privacy-related inquiries.
- Oversees data protection practices
- Handles privacy inquiries
- Ensures POPIA compliance
- Manages data subject requests
Cross-Border Transfers
For international orders and processing, we ensure:
- Adequate level of protection
- Secure data transmission
- Compliant data handling
- Protected storage systems
Data Security
Technical Security
- SSL encryption for all transactions
- Secure payment processing
- Encrypted data storage
- Regular security audits
Access Control
- Limited staff access
- Role-based permissions
- Secure authentication
- Activity logging
Special Services Data Handling
Sample Requests
- Preference tracking
- Sample history
- Usage feedback
Gift Services
- Gift recipient data
- Gift message handling
- Gift wrap preferences
Loyalty Program
- Points tracking
- Reward history
- Member preferences
Your Rights
- Access your personal information
- Correct inaccurate data
- Request data deletion
- Object to processing
- Data portability
- Withdraw consent
Contact Us
For privacy-related inquiries:
Email: info@purchpad.co.za
Privacy Officer: privacy@purchpad.co.za
Response Time: Within 48 hours