Hello Purchpad shopper,

At Purchpad, our commitment to your success is unwavering, and we’re here to assist you every step of the way. If you have any questions, concerns, or if there’s anything specific you need help with, our dedicated support team is ready to lend a helping hand.

Here are some ways we can assist you:

1. Technical Support:

   • Facing any technical challenges or issues? Our support team is well-equipped to troubleshoot and guide you through solutions to ensure a seamless experience.

2. Feature Guidance:

   • Curious about maximizing the potential of Purchpad’s features? Let us provide you with personalized guidance on how to leverage our platform effectively for your needs.

3. Account Assistance:

   • Need help with your account, billing, or any account-related inquiries? Reach out to us, and we’ll promptly address your concerns.

4. Feedback and Suggestions:

   • Your feedback is invaluable to us! If you have suggestions or ideas on how we can enhance your experience with Purchpad, we’re all ears.

Contact us at [email protected] or simply reply to this message. Our support team is available 24/7 to ensure you receive timely assistance.

Thank you for choosing Purchpad. We’re here to make your experience exceptional!

Best regards,

 Purchpad Support Team

A:

Partial Order Shipment Explained:

Sometimes, orders may be split into multiple shipments for various reasons. Here are common scenarios:

1. Item Availability:

   • Your order may include items with different availability statuses. We may ship the available items first to expedite delivery.

2. Backordered Items:

   • If certain items are temporarily out of stock, we may ship the available items immediately and the remaining items separately once they are back in stock.

3. Multiple Warehouses:

   • We may fulfill your order from multiple warehouses. Each warehouse may ship items independently, resulting in separate shipments.

What to Expect:

• Tracking Information:

  • You should receive separate emails with tracking information for each shipment. Use this information to monitor the delivery status.

• Remaining Items:

  • If you’ve received part of your order, rest assured that the remaining items will follow shortly. We’ll keep you updated on their status.

Next Steps:

• Contact Us:

  • If you have specific concerns or need assistance, feel free to contact our customer support team at [email protected].

• Alternative Options:

  • If you need any remaining items urgently, reach out to us, and we’ll explore possible alternatives to expedite the process.

We appreciate your understanding and patience. Thank you for choosing Purchpad (Pty) Ltd.

What to Do Next:

1. Document the Damage:

   • Please take clear photos of the damaged items and packaging. This documentation will assist us in expediting the resolution process.

2. Contact Our Support Team:

   • Reach out to our customer support team at [email protected] as soon as possible. Provide your order number and a brief description of the damage.

3. Include Photos:

   • Attach the photos of the damaged items and packaging to your communication. This visual documentation will help us assess the extent of the damage.

Our Commitment:

• Replacement or Refund:

  • Once we review the information and assess the damage, we will offer a replacement for the damaged items or process a refund, based on your preference.

• Timely Resolution:

  • We understand the urgency of this matter and will work diligently to provide a timely resolution. Our support team will keep you informed throughout the process.

Next Steps:

• Customer Support Hours:

  • Our customer support team is available business hours. If you’ve already contacted us, rest assured that we’re actively working on your case.

• Additional Assistance:

  • If you have any further questions or concerns, please do not hesitate to let us know. We are here to assist you every step of the way.

We appreciate your understanding and cooperation in resolving this matter. Thank you for choosing Purchpad (Pty) Ltd.

Steps to Initiate the Exchange:

1. Contact Customer Support:

   • Please reach out to our customer support team at [email protected] to initiate the exchange process. Provide your order number and details about the item(s) you wish to exchange.

2. Exchange Options:

   • Our support team will guide you through the available exchange options, including selecting a replacement item or choosing a different size/color, depending on the nature of the exchange.

3. Return Shipping Instructions:

   • If applicable, you will receive instructions on how to return the original item. Please ensure the item is in its original condition with all tags and packaging.

4. New Item Dispatch:

   • Once we receive the returned item and validate its condition, we will promptly dispatch the replacement item.

Additional Information:

• Exchange Timeframe:

  • Our team will work efficiently to process the exchange within 5 business days after receiving the returned item.

• Contact Us Anytime:

  • If you have any questions or need further assistance during the process, feel free to contact us. We are here to help!

We appreciate your understanding and cooperation in this matter. Your satisfaction is important to us, and we want to ensure you receive the items that meet your expectations.

We apologize for the inconvenience you’re facing with your discount code. To resolve this issue, please follow these steps:

1. Check Validity: Ensure that the discount code is still valid. Some codes have expiration dates or usage limitations.

2. Correct Spelling: Double-check the spelling and capitalization of the code. It must match exactly as provided.

3. Terms and Conditions: Review the terms and conditions associated with the discount code. Certain products or categories may be excluded.

4. Unique Codes: If the discount code is unique to you, make sure it hasn’t been used before or isn’t restricted to a single-use.

If the problem persists after checking these factors, please contact our support team at [email protected]. Our team will assist you in resolving the issue promptly.