Neroli Portofino Eau De Parfum Spray By Tom Ford
- Oud & amber
- Eau de parfum
- For men
- 30 ml
Typically arrives in 10–14 working days, tracked via DPD · Free delivery over R1,000
- 100% authentic fragrances
- Secure checkout with PayFast, Ozow or SnapScan
- 14-day returns
Shipping Policy
At Purchpad, we are committed to delivering your fragrances safely and efficiently. Please read our shipping policy carefully before placing your order.
Shipping Partner
All orders are fulfilled exclusively through DPD, ensuring reliable and trackable delivery across South Africa.
Delivery Timeframes
Orders typically arrive within 10–14 working days as a guide, counted from the date of dispatch. Delivery times may vary depending on your location and any unforeseen delays outside our control (e.g. public holidays, weather events, customs processing for imported stock).
Shipping Costs
- Orders under R1,000: R75 flat-rate shipping fee
- Orders R1,000 and above: Free standard shipping
Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing your DPD tracking number. You can use this number to track your parcel in real time on the DPD website.
Please note: Tracking updates will only become visible once your parcel has arrived in South Africa and been processed by DPD. During the international transit period, no tracking activity will be shown — this is completely normal and does not indicate a problem with your order. We appreciate your patience during this time.
Important Information
- Please ensure your delivery address is correct at checkout. Purchpad cannot be held responsible for parcels delivered to an incorrect address provided by the customer.
- Someone must be available to receive the parcel at the delivery address. If a delivery attempt is unsuccessful, DPD will follow their standard re-delivery or collection procedure.
- Fragrance products are classified as hazardous goods due to their alcohol content. All shipments comply with applicable transport regulations.
Possible Delays
While we strive to meet all estimated delivery windows, delays may occasionally occur due to high order volumes, public holidays, or logistical factors beyond our control. We appreciate your patience and will always keep you informed.
Shipping Support
For any shipping-related queries, please contact us at info@purchpad.co.za with your order number and we will assist you promptly.
Every fragrance we sell is 100% authentic. We source directly from authorised distributors, so it is the same bottle you would find at the brand's counter.
If anything about your order doesn't look right, contact us with your order number.
Testers are 100% authentic, unused fragrances made by the brand for in-store sampling. Same fragrance, same quality, just plain packaging, at a much better price.
Refund Policy
Last Updated: February 11, 2025
At Purchpad, we strive to ensure complete satisfaction with your purchase. We understand that sometimes a product may not meet your expectations, and we've made our return and refund process as transparent and straightforward as possible.
Return Eligibility
Eligible for Return:
- Unopened and unused products
- Original packaging intact
- Within 14 days of delivery
- Original proof of purchase
- Product in resalable condition
Not Eligible for Return:
- Used or damaged products
- Opened fragrances (hygiene reasons)
- Items marked "Final Sale"
- Gift cards
- Items without original packaging
Return Process
1. Contact Us
- Email info@purchpad.co.za
- Include order number
- Explain return reason
- Attach relevant photos
2. Return Authorization
- Await our confirmation
- Receive return instructions
- Get return shipping label
- Package your return
3. Refund Processing
- Return inspection
- Refund approval
- Payment processing
- Refund confirmation
Refund Options
- Original Payment Method: Full refund to original payment method (5–10 working days)
- Store Credit: Additional 5% bonus value added to store credit
- Exchange: Exchange for a different product (price difference may apply)
Shipping Information
Return Shipping Costs:
- Standard returns: Customer responsibility
- Defective items: Covered by Purchpad
- Wrong items shipped: Covered by Purchpad
- Original shipping charges are non-refundable
Contact Us
Email: info@purchpad.co.za
Business Hours: Monday - Friday, 9:00 AM - 5:00 PM SAST
Response Time: Within 24 hours
